At ProGolfKits, we aim to ensure every customer is fully satisfied with their purchase. If you need to exchange an item, please review the policy below.
- Eligibility for Exchange
We accept exchanges under the following conditions:
Items must be returned in their original, unused condition.
Items must include original packaging, labels, and any accessories received.
Exchange requests must be submitted within a reasonable timeframe from the date of delivery (typically within 14 days).
Note: Some items such as personalized or hygiene-related products may not be eligible for exchange unless faulty.
- How to Request an Exchange
To request an exchange, please contact our customer support team at:
📧 [email protected]
📞 441387245537
Include the following information:
Your order number
The item(s) you wish to exchange
The reason for the exchange
Your preferred replacement item or size
- Exchange Process
Once your exchange request is approved, we will provide detailed return instructions. Customers are generally responsible for the return shipping costs unless the item is faulty or incorrect.
Upon receipt and inspection of the returned item, we will dispatch the replacement as quickly as possible, subject to availability.
- Items Not Eligible for Exchange
The following may not be accepted for exchange:
Items showing signs of use or damage
Items returned without prior authorization
Products received outside the return window
Clearance, final sale, or custom-made items (unless defective)
- Faulty or Incorrect Items
If your item is damaged, defective, or incorrect, please notify us immediately. We will provide a replacement or alternative solution at no additional cost. - Contact Us
For any exchange-related inquiries, please get in touch:
📧 [email protected]
📞 441387245537
📍 19-39 Raeburn Park, Perth PH2 0ER, UK